Staff must have necessary knowledge, information and training to support people and communities in accessing existing services.
Key Actions Include:
- Staff regularly map existing protection services and how to contact them
- Staff share information on available services as appropriate
- Staff are trained on when, if and how to refer cases and ensure there is follow-up to verify the needs of those referred have been addressed appropriately
The Following Tools/Resources May Be Helpful:
- Toolkit – Developing a referral path for essential protection services [English]
- Referral card tool/template [English]
- WHO Psychological First Aid field guide [External Link]
- Free online courses in Psychological First Aid [External Link]
- IASC GBV pocket guide [External Link]
- PSEA toolkit referral tools